Delivery is expected between 3 to 5 business days depending on the chosen carrier and delivery method. It is possible for the customer to choose delivery against signature to ensure full tracking of the delivery. All returns are free*.

DELIVERY POLICY

Delivery methods:

- Standard home delivery 3 to 5 business days:

• Under 0.6 kg = €9.50
• Between 0.6 kg and 2 kg = €13
• Over 2 kg = €16

- Delivery to a Relay Point 3 to 5 business days:

• Under 0.6 kg = €7.50
• Between 0.6 kg and 2 kg = €9
• Over 2 kg = €11

- Hand-delivery:

Hand-delivery is available and free for all orders. Hand-deliveries are only possible in Île de France.
Once this delivery method is selected, we will agree together on a time and meeting point for the delivery of your order.
For security reasons, an ID will be requested upon delivery.

Available carriers:

• Chronopost
• Colis Privé
• Mondial Relay
• Relais Colis

EXCHANGE AND REFUND POLICY

*Returns accepted by the merchant are only for defective items/size issues. Neither promotional/sale items, nor underwear, nor jewelry can be refunded.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please notify us immediately upon receipt of the package at the address you will find in the "customer service" section, with as much information as possible on the condition of the product. You have up to 14 days to return the package in its original packaging to the address written on the slip. Once we receive the email, we will then tell you how to return the product, with the return slip attached in the email to allow you to make your free return. From the date of receipt of the label, you have 7 business days to send your order back. Beyond 7 business days after receipt of the return label, the shipment is automatically cancelled and return is no longer possible.

Follow the instructions provided on the return label. We are not responsible for loss or damage during transit.

When we receive the returned product, we will examine it and notify you by email within a maximum of 72 hours. If you are entitled to an exchange or refund, we will replace the product. If it is a refund, we will refund the purchase price of the items excluding shipping costs (according to the original payment method).

A maximum period of 10 business days after product receipt may pass before you see the refund on your statement.